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sol3189: Methods used to dispose of customer data from units returned under RMA

Original Publication Date: 05/26/2004
Updated Date: 12/02/2016


F5 adheres to a strict reconditioning process in which all data from a returned system is removed.

During this reconditioning process, F5 erases all records and deletes all file systems by writing zeros to the hard drive and/or the compact flash device. F5 then writes a new software image to the hard drive and/or the compact flash device.

For more information about the customer data security procedures employed by F5, refer to the Returned Material Data Security Statement.

Note: Contact your F5 Support contract renewal person at for information about purchasing SKU: F5-SVC-RMA-OPT, a support option that allows you to remove or keep any hardware, hard drives, or compact flashes from a failed system before you return the device as a Return Materials Authorization (RMA). This allows you to perform data destruction at levels that meet your specific requirements. For more information, refer to SO/RMA Hardware retention and the SO/RMA Disk Retention Option datasheet.

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