Original Publication Date: 05/26/2004
Updated Date: 08/23/2016
F5 adheres to a strict reconditioning process in which all data from a returned system is removed.
During this reconditioning process, F5 erases all records and deletes all file systems by writing zeros to the hard drive and/or the compact flash device. F5 then writes a new software image to the hard drive and/or the compact flash device.
For more information about the customer data security procedures employed by F5, refer to the Returned Material Data Security Statement.
Note: Contact your F5 Support contract renewal person at firstname.lastname@example.org for information about purchasing SKU: F5-SVC-RMA-OPT, a support option that allows you to remove and keep any hard drives or compact flashes from a failed system before you return the device as an RMA. This allows you to perform data destruction at levels that meet your specific requirements.