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sol3189: Methods used to dispose of customer data from units returned under RMA

Original Publication Date: 05/26/2004
Updated Date: 10/04/2016


F5 adheres to a strict reconditioning process in which all data from a returned system is removed.

During this reconditioning process, F5 erases all records and deletes all file systems by writing zeros to the hard drive and/or the compact flash device. F5 then writes a new software image to the hard drive and/or the compact flash device.

For more information about the customer data security procedures employed by F5, refer to the Returned Material Data Security Statement.

Note: Contact your F5 Support contract renewal person at for information about purchasing SKU: F5-SVC-RMA-OPT, a support option that allows you to remove and keep any hard drives or compact flashes from a failed system before you return the device as an Return Materials Authorization (RMA). This allows you to perform data destruction at levels that meet your specific requirements. For more information, refer to the RMA Disk Retention Option datasheet.

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