Original Publication Date: 01/21/2013
Updated Date: 06/17/2016
The BIG-IP Edge Client for Mac OS fails to establish a Virtual Private Network (VPN) connection.
This issue occurs when the following condition is met:
The BIG-IP Edge Client for Mac OS uses the captive portal feature to detect when the user is behind a captive portal, and waits until the user completes sign-in to the portal. For example, the user may be behind a captive portal at hotels and airports.
Note: This issue can occur anytime a VPN connection is being established. It is not specific to being behind a captive portal.
BIG-IP Edge client for Mac OS clients are unable to establish a VPN connection.
As a result of this issue, you may encounter the following symptom:
F5 Product Development has assigned ID 408917 to this issue for BIG-IP, and 408921 for FirePass. F5 has confirmed that this issue exists in the products listed in the Applies To box, located in the upper right corner of this article. For information about releases or hotfixes that resolve this issue, refer to the following table:
|Type of Fix||Fixes Introduced In||Related Articles|
|Release||11.4.0||SOL2200: Most recent versions of F5 software|
|SOL9502: BIG-IP hotfix matrix|
An engineering hotfix has been released to fix this issue for FirePass 7.0.0. This hotfix is available from the F5 Downloads site as HF-408921-1.
To work around this issue, you can disable the captive portal feature on the Edge Client for Mac OS. To do so, perform the following procedure:
Impact of workaround: When you are behind a captive portal network, you need to open a web browser session and authenticate to the portal network prior to establishing a VPN connection.
Note: You can re-enable the captive portal feature by entering YES in place of NO in step 3.
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