Original Publication Date: 06/14/2011
Updated Date: 07/25/2016
2311: The Citrix online plug-in received a corrupt ICA File. The name (<DOCTYPE HTML PUBLIC " -//IETF//DTD HTML//EN">) is not allowed for a section.
You may encounter this message in the following location:
This message occurs when all of the following conditions are met:
Internet Explorer 9 introduces additional security that blocks the proper operation of the Citrix XenApp client. This situation prevents the Citrix XenApp client from downloading the .ica file and properly launching an application through Citrix XenApp.
Internet Explorer 9 users are unable to launch Citrix-based applications.
You may resolve this error by following the instructions on the Citrix website, listed in the following section.
Note: The following link will take you to a resource outside of AskF5, and it is possible that the document may be removed without our knowledge.