Updated Date: 06/22/2010
Summary:
This release note documents the version 10.0.9 release of the End User Diagnostics (EUD). This release is cumulative, and includes all fixes and enhancements released since version 10.0. For information about installing the software, please refer to Installing the software.
Note: F5 now offers both feature releases and maintenance releases. For more information on our new release policies, please refer to Description of the F5 Networks software version number format.
Contents:
This version of the EUD is supported only on the following platforms:
If you are unsure which platform you have, look at the sticker on the back of the chassis to find the platform number.
This technical note describes how to use the end-user diagnostics (EUD) to identify possible hardware problems.
Warning: You should not run these test tools on a system that is in production. These tests stop the unit, and prevent it from passing traffic while these tests are run. Run this tool only if you are instructed to by a support representative, or if you are verifying a hardware issue with a unit that is already removed from production.
Warning: Before you run these tests, you should disconnect all network cables from the system. Any cables connected to the system during the tests might cause false positive results.
With this release, there is no option to update the EUD on FirePass systems. To run the EUD installed on the system, see Running the EUD.
This section describes how to start the EUD. You can run the EUD only from a console connected to the FirePass system. You can start the EUD while the system is booting from the LILO boot menu.
When the EUD starts on FirePass 1200 platform, the following menu displays:
01 - Hardware ReportEach of these options is described in the following section.
Warning: To exit the EUD, you must use option 14 - To quit End User Diagnostic and Reboot the System. Using any other method to exit the utility might cause system instability.
This section describes the behavior of each EUD menu option on the 1200 platform.
This option provides a comprehensive test of all system hardware components, including the following:
When all tests complete correctly, the following message displays:
PASSEDAfter the test completes, the console displays the EUD menu.
This test checks the switchboard CMOS Programmable Logic Device (CPLD) on the motherboard. This test requires you to view the status LEDs on the front panel of the system. After you select this option, answer the following prompts:
Are all Power Supply Status LEDs off? (y/n)If you answer yes to all of these questions, the test was successful.
After the test completes, the console displays the EUD menu.
This option verifies any Inter Chip Communication Bus (I2C) devices in the system. When you start the test, you see the following message:
Test i2cswdbhist started.After the test completes successfully, you see the following message.
PASSEDAfter the test completes, the console displays the EUD menu.
This option verifies the memory subsystem to determine any faults. This test performs the SDRAM data bus and address bus test. The quick test reserves a block of 15 MB of RAM at some available address and performs a comprehensive series of tests including:
After the test completes successfully, you see the following message:
PASSAfter the test completes, the console displays the EUD menu.
The test uses memtester utility to test the memory subsystem to determine if it is faulty. This test performs SDRAM data bus and address bus test. The test locks the MAXIMUM freed memory that can be locked by a user process under Linux. The test lists which memory is being tested. It takes about 15 minutes to test 1GB memory.
After the test completes successfully, you see the following message:
PASSEDAfter the test completes, the console displays the EUD menu.
Use this option to test the functionality of the LCD panel. The functionality tested includes: LCD serial communications, pixels, and keys. To successfully perform these tests, you need access to the LCD panel on the unit you want to test.
The first part of this test lists the firmware version of the LCD panel. This part of the test also displays the LCD panel voltage tests. After the voltage test, the interactive part of the LCD panel test begins. We recommend that you look directly at the LCD panel to view the interactive results of these tests. Certain tests, such as the keypad backlight, LCD backlight, and LCD pixel tests begin immediately after you press a key to begin the test.
The first two tests check the viability of the key pad backlight and the LCD backlight. To complete these test successfully, you must be watching the LCD panel and keypad at the time you press any key to start the test.
Verify key pad backlight toggles On and Off...press any key to start.After you complete the backlight tests, you are prompted to test the pixels and contrast changes for the LCD.
Are all LCD pixels OFF? (y/n)After you verify the LCD contrast change, the next set of tests provides the ability to test the keys on the LCD keypad. For the following series of tests, you must press the correct key on the LCD keypad.
LCD keypad testAfter you press the correct key for each prompt and the test is successful, the word PASS is displayed. After the test completes, the console displays the EUD menu.
Use this option to test the SSL hardware installed in the system. If the test is successful, the following message displays:
PASSAfter the test completes, the console displays the EUD menu.
The self-monitoring, analysis, and reporting technology test (S.M.A.R.T.) is for testing hard disks. Use this option to test the internal status of the hard drive, including the following:
The hard drive updates and stores these attributes in a reserved area of the hard drive. The hard drive also stores a set of threshold values that correspond to the calculated value. Each threshold indicates the point at which the corresponding value produces negative results. After the test completes, the console displays the EUD menu.
Use this option to run fsck on all drive partitions. The test runs fsck with the -y option.
After the test completes, the console displays the EUD menu.
The NIC test performs adapter self tests such as the register test, eeprom test, interrupt test, loopback test on the specified Ethernet device.
The status PASSED is listed after each successful test.
Use this option to run all EUD tests that are applicable to the system and do not require user interaction. This test also skips the Quick System Ram Test.
After the test completes the screen displays a summary of results.
Use this option to run all EUD tests that are applicable to the system.
After the test completes, a summary of results is listed on the screen.
Use this option to display a test report. Use a capture of this data to work with a support representative.
After you have completed the tests you want to run, use this option to exit the EUD and reboot the system. You must use this option to exit the EUD. Using other methods, such as rebooting or using the command menu, can destabilize the system. A report log is stored as a text file named TestRPT.log in /shared directory of the host file system.
When the EUD starts on the FirePass 4100 and 4300 systems, the following menu displays:
01 - Hardware ReportEach of these options is described in the following section.
Warning: To exit the EUD, you must use option 17 - Exit EUD Test and Reboot System. Using any other method to exit the utility might cause system instability.
This section describes the behavior of each EUD menu option.
This option provides a comprehensive test of all system hardware components, including the following:
When all tests complete correctly, the following message displays:
Completed test with 0 errors.After the test completes, the console displays the EUD menu.
This test checks the switchboard CMOS Programmable Logic Device (CPLD) on the motherboard. This test requires you to view the status LEDs on the front panel of the system. After you select this option, answer the following prompts:
Are all Power Supply Status LEDs off? (y/n)If you answer yes to all of these questions, the test was successful.
After the test completes, the console displays the EUD menu.
This option verifies any Inter Chip Communication Bus (I2C) devices in the system. When you start the test, you see the following message:
Test i2cswdbhist started.After the test completes successfully, you see the following message.
Program ending with 0 errors.After the test completes, the console displays the EUD menu.
This option runs a test that reports on and verifies the PCI devices on the PCI bus. When you start the test, you see the following message:
Verify PCI devices test startedAfter the test completes successfully, you see the following message:
Program ending with 0 errors.After the test completes, the console displays the EUD menu.
Use this option to verify the system RAM. This test may take several seconds to complete. The system RAM test performs an SDRAM data bus and address bus test. The test reserves a 15 MB block of available system RAM and performs the following tests:
After the test completes successfully, you see the following message:
1 runs completed. 0 errors detected. Total runtime: 1 seconds.After the test completes, the console displays the EUD menu.
Use this option to test the functionality of the LCD panel. The functionality tested includes: LCD serial communications, pixels, and keys. To successfully perform these tests, you need access to the LCD panel on the unit you want to test.
The first part of this test lists the firmware version of the LCD panel. This part of the test also displays the LCD panel voltage tests. After the voltage test, the interactive part of the LCD panel test begins. We recommend that you look directly at the LCD panel to view the interactive results of these tests. Certain tests, such as the keypad backlight, LCD backlight, and LCD pixel tests begin immediately after you press a key to begin the test.
The first two tests check the viability of the key pad backlight and the LCD backlight. To complete these test successfully, you must be watching the LCD panel and keypad at the time you press any key to start the test.
Verify key pad backlight toggles On and Off...press any key to start.After you complete the backlight tests, you are prompted to test the pixels and contrast changes for the LCD.
Are all LCD pixels OFF? (y/n)After you verify the LCD contrast change, the next set of tests provides the ability to test the keys on the LCD keypad. For the following series of tests, you must press the correct key on the LCD keypad.
LCD keypad testAfter you press the correct key for each prompt and the test is successful, the word PASS is displayed. After the test completes, the console displays the EUD menu.
This option tests the internal packet path. Use this option to test the Ethernet interfaces in the system. This test sends ping packets from the motherboard Ethernet interface back to the switchboard Ethernet interface and validates the result. It takes about two minutes to run the internal packet path test. After the tests are complete, the following message displays:
Program ending with 0 errors.After the test completes, the console displays the EUD menu.
Use this test to display the version of the PVA installed in the system. This test also verifies the functionality of the external memory used by the PVA. This test runs only if the system has the Packet Velocity 2 ASIC installed.
After the test completes, the console displays the EUD menu.
Use this option to test the SSL hardware installed in the system. If the test is successful, the following message displays:
The SSL testing is finished! Program ending with 0 errors.After the test completes, the console displays the EUD menu.
This test runs only if the system has a FIPS module installed.
After the test completes, the EUD menu displays.
This test runs only if the system has additional hardware compression installed. The test performs read, write, and data verification tests.
After the test completes, the console displays the EUD menu.
The self-monitoring, analysis, and reporting technology test (S.M.A.R.T.) is for testing hard disks. Use this option to test the internal status of the hard drive, including the following:
The hard drive updates and stores these attributes in a reserved area of the hard drive. The hard drive also stores a set of threshold values that correspond to the calculated value. Each threshold indicates the point at which the corresponding value will produce negative results. After the test completes, the console displays the EUD menu.
Use this option to run fsck, the file system consistency check on all drive partitions. The test runs fsck with the -y option.
After the test completes, the console displays the EUD menu.
Use this option to run all EUD tests that are applicable to the system and do not require user interaction.
After the test completes, the console displays the EUD menu.
Use this option to run all EUD tests that are applicable to the system.
After the test completes, the console displays the EUD menu.
Use this option to display a test report. Use a capture of this data when you work with a support representative.
After the test completes, the console displays the EUD menu.
After you have completed the tests you want to run, use this option to exit the EUD and reboot the system. You must use this option to exit the EUD. Using other methods, such as rebooting or using the command menu, can destabilize the system. A report log is stored as a text file named TestRPT.log in /shared directory of the host file system.
Phone: | (206) 272-6888 | |
Fax: | (206) 272-6802 | |
Web: | http://support.f5.com | |
Email: | support@f5.com |
For additional information, please visit http://www.f5.com.