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Supplemental Document: EUD 11.4.0 Field Testing BIG-IP Hardware

Original Publication Date: 02/08/2010
Updated Date: 11/30/2012

- Supported platforms
- About the end-user diagnostics
- Downloading the EUD from F5 Networks
     - Installing the EUD from an IM installation package
     - Loading the EUD onto a USB Mass storage device
- Running the EUD
     - Booting the EUD from a USB CDROM drive
     - Booting the EUD from a USB mass storage device
     - Starting the EUD from the boot menu
- Using the EUD for most F5 Networks systems
     - Using the EUD for most F5 Networks systems
- Contacting F5 Networks

Supported platforms

This version of the EUD is supported only on the following platforms:

  • BIG-IP 1500 (C36)
  • BIG-IP 3400 (C62)
  • BIG-IP 3410 (C100)
  • BIG-IP 4100 (D46)
  • BIG-IP 6400 (D63)
  • BIG-IP 6800 (D68)
  • BIG-IP 8400 (D84)
  • BIG-IP 8800 (D88)
  • Secure Access Manager 4300
  • Enterprise Manager 500

If you are unsure which platform you have, look at the sticker on the back of the chassis to find the platform number.

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About the end-user diagnostics

This technical note describes how to use the end-user diagnostics (EUD) to identify possible hardware problems.

Warning:  For platforms running BIG-IP versions 9.3.1 and earlier, we recommend running this version of the EUD from a USB CD-ROM. For details see Booting the EUD from a USB CDROM drive.

Warning:  You should not run these test tools on a system that is in production. These tests stop the unit, and prevent it from passing traffic while these tests are run. Run this tool only if you are instructed to by a support representative, or if you are verifying a hardware issue with a unit that is already removed from production.

Warning:  Before you run these tests, you should disconnect all network cables from the system. Any cables connected to the system during the tests might cause false positive results.

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Downloading the EUD from F5 Networks

For all other platforms, we recommend that you obtain the latest version of the EUD that is supported on your platform from the F5 Networks download site before you run these tests. The different downloads are provided for the following uses:

  • EUD CDROM ISO image
    On supported systems, you can run the EUD from a USB CDROM drive. This method is useful if you cannot access the host. This method requires that you have physical access to the system so you can plug in the USB CDROM drive and reboot the system. Note that you must use a USB CDROM with an external power source. The ISO file is named EUD_B-11.4.0.4.0.iso, and the corresponding MD5 file is EUD_B-11.4.0.4.0.iso.md5. For more information about running the EUD from a USB CDROM drive, see Running the EUD.
     
  • IM installation package
    On supported systems, you can copy the IM package to the system and update the EUD. The IM file is named EUD_B-11.4.0.4.0.im, and the corresponding MD5 file is EUD_B-11.4.0.4.0.im.md5. To install the EUD IM package on a system, see Installing the EUD from an IM installation package. To use EUD IM package to load a USB mass storage device on a BIG-IP system, see Installing the EUD from an IM installation package.

Download the EUD CDROM ISO image or EUD IM installation package and the corresponding MD5 file from http://downloads.f5.com/.

Note: The EUD software is located in the Hardware-Specific section of the Downloads site.

For additional details about downloading files from F5 Networks, see SOL167: Downloading software from F5 Networks.

After you download the EUD CDROM ISO or the IM installation package, you need to verify its integrity by checking the MD5 checksum of the file output with the number in the corresponding MD5 file. For example, to check the ISO or IM file integrity, type the following command:

md5sum -c EUD_B-11.4.0.4.0.im.md5

If they match, the download was successful. If they do not match, you should download the file again and repeat the process.

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Installing the EUD from an IM installation package

This section describes how to install an updated EUD from an IM installation package. After you download the IM file and use MD5 to check its integrity, type the following command to install the EUD, where <file_name>.im is the name of the file you downloaded:

im <file_name>.im

After the installation is complete, you can run the updated EUD from the boot menu as described in Running the EUD.

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Loading the EUD onto a USB Mass storage device

You can load a USB mass storage device from a BIG-IP system by mounting the IM file.

Loading a USB mass storage device from a BIG-IP system
This section describes how to create a USB mass storage device on a BIG-IP system for booting up the EUD.

  1. Download the IM file to the /var directory
  2. Loopback mount the IM file using the following command:
    mkdir /tmp/eud; mount -o ro,loop /var/EUD_B-11.4.0.4.0.im /tmp/eud
  3. Insert a USB mass storage device into the platform on which you mounted the IM file.
  4. Use the following command to run the mkdisk utility:
    cd /tmp/eud; ./mkdisk

After the installation is complete, you can remove the USB mass storage device from the BIG-IP system. To run the updated EUD from the thumb drive, follow the instructions in Running the EUD.

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Running the EUD

This section describes how to start the EUD. You can run the EUD only from a console connected to the BIG-IP system. You can start the EUD using the following methods:

The options for starting the EUD are described in the following sections.

Booting the EUD from a USB CDROM drive

You can use this method to run the EUD if you downloaded the ISO image from the F5 Networks download site (http://downloads.f5.com). Note that you must use a USB CDROM with an external power source.

  1. If the system is powered up, turn it off.
  2. Plug in the USB CDROM and insert the EUD CD.
  3. Power on the system.
    The EUD boots.
  4. When the EUD starts, the EUD menu displays.

Booting the EUD from a USB mass storage device

You must use this method to run the EUD if you loaded a USB mass storage device.

  1. If the system is powered up, shut it down.
  2. Plug in the USB mass storage device.
  3. Power on the system.
    The EUD boots.
  4. When the EUD starts, the EUD menu displays.

Starting the EUD from the boot menu

  1. If the system is powered up, turn it off.
  2. Power on the system.
  3. As the unit reboots, it pauses briefly on the boot menu. To run the EUD, use the arrow keys to highlight the End User Diagnostics option.
  4. When the EUD starts, the EUD menu displays.

 

Using the EUD for most F5 Networks systems

To use the EUD for the BIG-IP 1500 (C36), BIG-IP 3400 (C62), BIG-IP 3410 (C100), BIG-IP 4100 (D46), BIG-IP 6400 (D63), BIG-IP 6800 (D68), BIG-IP 8400 (D84), BIG-IP 8800 (D88), Enterprise Manager 500, and Secure Access Manager 4300, you should understand the EUD menu options.

The EUD menu options for most F5 Networks systems

When you start the EUD, the following menu displays:

 1 System Report
 2 Sensor Report
 3 SFP/XFP Report
 4 LED Test
 5 SCCP I2C Test
 6 PCI Test
 7 Quick System RAM test
 8 System RAM Test
 9 LCD Test
10 Internal Packet Path Test
11 Internal Loopback Test
12 PVA Memory Test
13 SSL Test
14 FIPS Test
15 Compression Test
13 SMART Test
17 File System Check
18 Run all Tests (Non User Intervention, Uses Normal Ram Test)
19 * Run all Tests (User Intervention Required, Uses Quick Ram Test)
20 * Display Test Report Log
21 * Quit EUD and Reboot the System
Select a Menu item # -

Each of these options is described in the following section.

Warning:  To exit the EUD, you must use the Quit option. Using any other method to exit the utility may cause system instability.

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Using the EUD for most F5 Networks systems

This section describes the behavior of each EUD menu option on the BIG-IP 1500 (C36), BIG-IP 3400 (C62), BIG-IP 3410 (C100), BIG-IP 4100 (D46), BIG-IP 6400 (D63), BIG-IP 6800 (D68), BIG-IP 8400 (D84), BIG-IP 8800 (D88), Enterprise Manager 500, and Secure Access Manager 4300 systems.

1 System Report

This option provides a comprehensive test of all system hardware components, including the following:

  • System information, such as the processor version, socket designation, and size of memory installed in each memory socket
  • Total memory installed, in Megabytes (MB)
  • SCCP version information, including the product ID number, board version, and CPLD version

When all tests complete correctly, the following message displays:

Completed test with 0 errors.

After the test completes, the console displays the EUD menu.

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2 Sensor Report

This test checks the switchboard CMOS Programmable Logic Device (CPLD) on the motherboard. This test reports a variety of sensor information including fan status and speed, voltage readings, temperatures, and number of power supplies installed.

After the test completes successfully, you see the following message:

PASSED

After the test completes, the console displays the EUD menu.

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3 SFP/XFP Report

This test checks the SFPs and XFPs installed on the system. The SFP/XFP report displays all the SFPs and XFPs found in the system. This report includes the SFP/XFP vendor name, part number, revision, and transceiver code.

After the test completes, the console displays the EUD menu.

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4 LED Test

This test sets each of the possible status LED colors one at a time and asks you to verify their correct color and operation. It also sets all the port LEDs on and asks the user to verify their correct operation. You can perform this test from the console or LCD panel.

Are all Power Supply Status LEDs off? (y/n)
Is the Power Supply Status LED #1 Green? (y/n)
Are all the Front Panel Status/Alarm LEDs off? (y/n)
Is the Front Panel Status LED yellow? (y/n)
Is the Front Panel Status LED green? (y/n)
Is the Front Panel Alarm LED orange? (y/n)
Is the Front Panel Alarm LED yellow? (y/n)
Is the Front Panel Activity LED yellow? (y/n)
Is the Front Panel Activity LED green? (y/n)
Are all the Port LEDs on? (y/n)

After the test completes successfully, you see the following message:

Pass

After the test completes, the console displays the EUD menu.

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5 SCCP I2C Report

This option verifies any Inter Chip Communication Bus (I2C) devices in the system. When you start the test, you see the following message:

Test i2cswdbhist started.

After the test completes successfully, you see the following message:

Program ending with 0 errors.

After the test completes, the console displays the EUD menu.

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6 PCI Test

This option runs a test that reports on and verifies the PCI devices on the PCI bus. When you start the test, you see the following message:

Verify PCI devices test started

After the test completes successfully, you see the following message:

Pass

After the test completes, the console displays the EUD menu.

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7 Quick System RAM Test

Use this option to verify the system RAM. This test may take several minutes to complete. The system RAM test performs an SDRAM data bus and address bus test. The test reserves a 15 MB block of available system RAM and performs the following tests.

Warning:  This test may take between 10 and 15 minutes to complete.

  • Stuck address test
  • Random value test
  • XOR comparison test
  • SUB comparison test
  • MUL comparison test
  • DIV comparison test
  • OR comparison test
  • AND comparison test
  • Sequential increment test

After the test completes successfully, you see the following message:

Pass

After the test completes, the console displays the EUD menu.

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8 System RAM test

Use this option to verify the system RAM. This test may take several seconds to complete. The system RAM test performs an SDRAM data bus and address bus test. The test reserves a 15 MB block of available system RAM and performs the following tests:

  • Stuck address test
  • Random value test
  • XOR comparison test
  • SUB comparison test
  • MUL comparison test
  • DIV comparison test
  • OR comparison test
  • AND comparison test
  • Sequential increment test

After the test completes successfully, you see the following message:

1 runs completed. 0 errors detected. Total runtime: 1 seconds.

After the test completes, the console displays the EUD menu.

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9 LCD Test

Use this option to test the functionality of the LCD panel. The functionality tested includes: LCD serial communications, pixels, and keys. To successfully perform these tests, you need access to the LCD panel on the unit you want to test.

The first part of this test lists the firmware version of the LCD panel. This part of the test also displays the LCD panel voltage tests. After the voltage test, the interactive part of the LCD panel test begins. We recommend that you look directly at the LCD panel to view the interactive results of these tests. Certain tests, such as the keypad backlight, LCD backlight, and LCD pixel tests begin immediately after you press a key to begin the test.

The first two tests check the viability of the key pad backlight and the LCD backlight. To complete these test successfully, you must be watching the LCD panel and keypad at the time you press any key to start the test.

Verify key pad backlight toggles On and Off...press any key to start.
Did the key pad backlight toggle correctly? (y/n)
Verify LCD backlight toggles On and Off...press any key to start.
Did the LCD backlight toggle correctly? (y/n)

After you complete the backlight tests, you are prompted to test the pixels and contrast changes for the LCD.

Are all LCD pixels OFF? (y/n)
Are all LCD pixels ON? (y/n)
Verify LCD contrast changes smoothly...press any key to start
Did LCD contrast change smoothly?

After you verify the LCD contrast change, the next set of tests provides the ability to test the keys on the LCD keypad. For the following series of tests, you must press the correct key on the LCD keypad.

LCD keypad test
Press the [UP] key on the LCD Panel
Press the [LEFT] key on the LCD Panel
Press the [ENTER] key on the LCD Panel
Press the [RIGHT] key on the LCD Panel
Press the [CANCEL] key on the LCD Panel
Press the [DOWN] key on the LCD Panel

After you press the correct key for each prompt and the test is successful, the word PASS is displayed. After the test completes, the console displays the EUD menu.

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10 Internal Packet Path test

This option tests the internal packet path. Use this option to test the Ethernet interfaces in the system. This test sends ping packets from the motherboard Ethernet interface back to the switchboard Ethernet interface and validates the result. It takes about two minutes to run the internal packet path test. After the tests are complete, the following message displays:

Program ending with 0 errors.

After the test completes, the console displays the EUD menu.

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11 Internal Loopback Test

This test sets the front ports into PHY or MAC loopback mode and runs packets through the path from the switch chips.

After the test completes successfully, you see the following message:

PASSED

After the test completes, the console displays the EUD menu.

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12 PVA Memory Test

Use this test to display the version of the PVA installed in the system. This test also verifies the functionality of the external memory used by the PVA. This test runs only if the system has the Packet Velocity 2 ASIC installed.

After the test completes, the console displays the EUD menu.

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13 SSL Test

Use this option to test the SSL hardware installed in the system. If the test is successful, the following message displays:

The SSL testing is finished! Program ending with 0 errors.

After the test completes, the console displays the EUD menu.

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14 FIPS Test

This test runs only if the system has a FIPS module installed.

After the test completes, the console displays the EUD menu.

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15 Compression Test

This test runs only if the system has additional hardware compression installed. The test performs read, write, and data verification tests.

After the test completes, the console displays the EUD menu.

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16 SMART test

The self-monitoring, analysis, and reporting technology test (S.M.A.R.T.) is for testing hard disks. Use this option to test the internal status of the hard drive, including the following:

  • Read error rate
  • Start/Stop count
  • Re-allocated sector count
  • Power on hours count
  • Spin-up retry count
  • Drive calibration retry count
  • Drive power cycle count
  • Offline scan uncorrectable sector count
  • Ultra ATA CRC error rate and multi-zone error rate

The hard drive updates and stores these attributes in a reserved area of the hard drive. The hard drive also stores a set of threshold values that correspond to the calculated value. Each threshold indicates the point at which the corresponding value produces negative results. After the test completes, the console displays the EUD menu.

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17 File System Check

Use this option to run fsck, the file system consistency check on all drive partitions. The test runs fsck with the -y option.

After the test completes, the console displays the EUD menu.

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18 Run all Tests (Non User Intervention, Uses Normal Ram Test)

Use this option to run all EUD tests that are applicable to the system and do not require user interaction.

After the test completes, the console displays the EUD menu.

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19 Run all Tests (User Intervention Required, Uses Quick Ram Test)

Use this option to run all EUD tests that are applicable to the system.

After the test completes, the console displays the EUD menu.

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20 Display Test Report Log

Use this option to display a test report. A report log is stored as a text file named eud.log in the /shared/log/ directory on the host file system. Use this data when you work with a support representative.

After the test completes, the console displays the EUD menu.

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21 Quit EUD and Reboot System

After you have completed the tests you want to run, use this option to exit the EUD and reboot the system. You must use this option to exit the EUD. Using other methods, such as rebooting or using the command menu, can destabilize the system.

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Contacting F5 Networks

  Phone: (206) 272-6888
Fax: (206) 272-6802
Web: http://support.f5.com
Email: support@f5.com

For additional information, please visit http://www.f5.com.


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