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Manual Chapter : BIG-IP Edge Client for Windows Troubleshooting

Applies To:

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BIG-IP APM

  • 11.6.5, 11.6.4, 11.6.3, 11.6.2, 11.6.1
Manual Chapter
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Overview: Installing and using the client troubleshooting utility

Access Policy Manager® provides a client troubleshooting utility for BIG-IP® Edge Client® on Windows. Clients can use the client troubleshooting utility on Windows systems to check the availability and version information for Windows client components, and run Network Access diagnostic tests.

Task summary

Downloading the client troubleshooting utility

You must download this client troubleshooting utility if you want to run it on Windows.
  1. On the main screen, click the F5 logo to display the Welcome page.
  2. In the Downloads section, click the Client Troubleshooting Utility for Windows link.
The file f5wininfo.exe is saved to your local disk.

Viewing client components in the client troubleshooting utility

You can use the client troubleshooting utility to view client components on Windows.
  1. Double-click f5wininfo.exe to start the client troubleshooting utility. The F5 BIG-IP® Edge Components Troubleshooting window opens.
  2. Use the navigation panel on the left to explore the component categories.

Generating a client troubleshooting report

You can use the client troubleshooting utility to generate a client troubleshooting report on Windows.
  1. Double-click f5wininfo.exe to start the client troubleshooting utility. The F5 BIG-IP® Edge Components Troubleshooting window opens.
  2. Click File > Generate Report The Report window opens.
  3. Under Type, select the type of report you want to generate.
  4. Under Format, select html or text for the type of report.
  5. If you want to generate a compressed report, select the compressed option.
  6. If you want to view the report without saving the report, click View.

Running a Network Access diagnostic test

You can use the client troubleshooting utility to run a Network Access diagnostic test on Windows.
  1. Double-click f5wininfo.exe to start the client troubleshooting utility. The F5 BIG-IP® Edge Components Troubleshooting window opens.
  2. Click Tools > Network Access Diagnostic The Network Access Diagnostic window opens.
The client troubleshooting utility runs a Network Access diagnostic.
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