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Manual Chapter: Diagnostics
Manual Chapter
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About WAN optimization diagnostics

On-screen diagnostic messages help you troubleshoot problems in the WAN Optimization Manager™ (WOM®) configuration itself, or in a connection, such as between the two endpoints, between a client or server and the adjacent BIG-IP® WOM, or another point in the routing setup.

Troubleshooting network connectivity for WAN Optimization Manager

Before you start this task, you must have finished configuring WAN Optimization Manager™ (WOM®) on BIG-IP® systems on opposite sides of the WAN, and the systems have discovered their remote endpoints.
You can use these diagnostics from the local BIG-IP system to the remote server to verify the BIG-IP system-to-server routes, in case the remote BIG-IP system is not configured correctly.
  1. On the Main tab, expand WAN Optimization and click Diagnostics.
  2. In the Diagnose Network Connections field, type the IP address of a remote WOM endpoint, and click the Run button. Network connection diagnostic information appears on the screen. Use this information to determine whether there is a connection between the local endpoint and the remote endpoint you specify.
  3. Use the data displayed on the screen to make corrections.
  4. In the Ping field, type the IP address of a host, for example, a remote BIG-IP system, and click the Run button. Use this utility to determine whether other BIG-IP systems can be reached through the routed WAN network.
  5. Use the data displayed on the screen to make corrections, such as properly defining the local and remote routes. Ping results appear on the screen.
    Note: If a ping fails, you can use Traceroute to pinpoint the location of a failure in the network.
  6. In the Traceroute field, type the destination IP address you want to reach, and click the Run button.
  7. Use the data displayed on the screen to correct any routing problems. This data can reveal whether the problem is in the WAN, or is local to either of the BIG-IP systems.

Running WAN optimization configuration diagnostics

Before you star this task, you must have finished configuring WAN Optimization Manager™ (WOM®) on BIG-IP® systems on opposite sides of the WAN.
The WOM configuration diagnostics verify that you have set up WAN Optimization Manager properly.
  1. On the Main tab, expand WAN Optimization and click Diagnostics.
  2. Next to Diagnose WOM Configuration, click the Run button to verify that BIG-IP WOM has been configured correctly.
    Note: If you have not sent traffic through the designated network, dynamic discovery may not have discovered the remote endpoint.
  3. Correct any configuration errors as indicated on the screen. Blue WARN messages and red FAIL messages highlight potential problems. Green Diagnostics messages offer suggestions for error correction.
  4. After you have corrected any errors, click the Run button to run the configuration diagnostics again.
  5. Repeat the previous steps on the BIG-IP WOM on the other side of the WAN to verify that the other WOM has been configured correctly.
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