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Manual Chapter: Service Contract Management
Manual Chapter
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About service contract end date management

F5 Networks® provides you with dependable support for your devices through service contracts. By default, Enterprise Manager™ contacts F5 Networks and verifies the service contract when it discovers a device, and when you reboot or upgrade a device that has a different license registration key or is missing a service contract end date. You can view the service contract end date for all your managed devices from the Device Inventory list or from a device's Device Properties screen.

To further manage service contracts, you can configure Enterprise Manager to collect the service contract end date at specified intervals, as well as to pro-actively alert you of upcoming service contract expiration dates. These features allow you to plan for service contract renewal, and ensure that you have uninterrupted access to the F5 support team with no lapse in service.

Collecting and viewing service contract end date status for selected devices

In addition to viewing service contract end dates for your devices from the Device Inventory list or the Device Properties screen, you can create a task to collect and display the service contract end date for a number of selected devices. You might want to use this option if you recently renewed service contracts and you would like to verify that the service contract end date is updated for those devices.
  1. On the Main tab, click Enterprise Management > Tasks > Task List.
  2. Click the New Task button.
  3. For the Support setting, click Gather Service Contract End Date Information, and then click Next.
  4. From the Device List, select the types of managed devices you want displayed.
  5. To further narrow the managed devices that are displayed, select an option for Device Filter.
  6. In the Managed Devices area, select the check box next to each device for which you want to view the service contract end date.
  7. Click Next. The Task Review list displays.
  8. If the task details are correct, click the Start Task button.
When the task is complete, the screen displays both the previous service contract end date and the currently collected service contract end date for each of the selected devices.

Scheduling weekly service contract end date collection

You can configure Enterprise Manager™ to perform a weekly data collection of the service contract end date for all of your managed devices.
  1. On the Main tab, click Enterprise Management > Tasks > Schedules > Service Contract End Date Check.
  2. In the Service Contract End Date Schedule section, from the Collect Data list, select Weekly. The screen refreshes to display additional options.
  3. From the Day of the Week list, select the day that you want to retrieve the service contract end date each week.
  4. From the Start Time list, select the time of day that you want Enterprise Manager to collect the data.
  5. Click the Save Changes button.
Enterprise Manager collects the service contract end date for your managed devices weekly, on the day and at the time you specified.

Creating a service contact expiration alert for a device or device list

You can set alerts to notify you (once or at regular intervals) for a specific number of days before a device's service contract expires.
  1. On the Main tab, click Enterprise Management > Alerts > Device Alert List.
  2. Click the Create button.
  3. In the Name field, type a name for the alert you are creating. You cannot change the name of the alert after you create it.
  4. From the Alert Type list, select Service Contract Expiration.
  5. For the Condition setting, select the check box next to the number of days that you want to be notified, prior to the service contract expiration date. To be notified multiple times, select as many check boxes as are applicable.
  6. For the Action setting, select the check box next to one or more of the actions that you want Enterprise Manager to take when the alert is triggered.
    Select this option: If you want the system to:
    Create alert history entry Log the alert event in the alert history list
    Send SNMP trap to remote server Log SNMP trap events to the remote SNMP manager IP address specified on the SNMP Traps Destination screen
    Send email containing alert details Send an alert email to the email recipient specified on the Alert Options screen or to the email address you typed in the associated field
    Send "syslog" event to remote server Log syslog events to the default remote server specified on the Alert Options screen or to the IP address you typed in the associated field
  7. In the Alert Assignments area, click the device or device list located in the Available list to which you want to assign the alert, and then click the Move button. The selected device or device list transfers to the Assigned box.
  8. Click Finished. The Device Alerts screen opens, and the new alert appears in the list.
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