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Release Note: BIG-IQ Cloud, 4.0.0
Release Note

Original Publication Date: 04/29/2013


This release note documents the version 4.0.0 of BIG-IQ Cloud.


- Product description
- Screen resolution requirement
- Browser support
- Software installation
- Removing BIG-IQ Cloud services from a BIG-IP device
- Known issues
- Contacting F5 Networks
- Legal notices

Product description

BIG-IQ™ Cloud provides administrators a method to supply cloud tenants on-demand access to shared cloud resources such as networks, servers, storage, applications, and services. These cloud resources can be private or public, depending on the customer's requirements. Each tenant has restricted and dedicated access to resources based on a specific user account or tenant role, ensuring that tenants have access only to their own resources. Cloud space can be easily reallocated as needed, providing flexible resource balancing.

Screen resolution requirement

To properly display, the BIG-IQ system requires that your screen resolution is set to 1280x1024 or higher.

Browser support

BIG-IQ supports the following browsers and versions:

  • Microsoft Internet Explorer version 9
  • Mozilla Firefox version 18.x
  • Google Chrome version 18.x

Software installation

For procedures about specifying network options and performing initial configuration, refer to the Setup and Getting Started guide specific to the hypervisor on which you install BIG-IQ Cloud.

Removing BIG-IQ Cloud services from a BIG-IP device

To manage a BIG-IP device using BIG-IQ Cloud, you must install specific cloud components onto that device using the procedure outlined in the Installation and Initial Configuration chapter of the Setup and Getting Started guide specific to the hypervisor on which you install BIG-IQ Cloud. In the event that you have to remove these services for any reason, use this procedure.
  1. Log in to the command line of the BIG-IP device.
  2. Type the following commands. $ bigstart stop restjavad msgbusd $ rpm -e msgbusd $ rpm -e f5-rest-java-indexing $ rpm -e f5-rest-java-host $ rpm -e iControl_cpp_client
This removes BIG-IQ Cloud components from the BIG-IP device.

Known issues

Issue Description Workaround (if available)
ID 414779 The user name and role are listed in the upper right corner of the BIG-IQ Cloud screen. For Administrator and Cloud Tenant users, BIG-IQ Cloud incorrectly displays Role: user.  
ID 415163 When you are using the search feature, BIG-IQ Cloud returns query results only if they match the entire case-sensitive search string. It does not return partial matches.  
ID 415329 The same device is listed multiple times in the Devices panel after a user completes the discovery process. This issue occurs when a user discovers the same device using different IP address. For example, if a user initially discovers a device using the management IP address, and then again using its self IP address, the device is listed twice in the Devices panel. To resolve this situation, delete the superfluous device listings.
ID 415459 It is important that before you deploy the cloud management and monitoring agent to a BIG-IP device, you verify that no critical network traffic is targeted for that device. During the cloud agent update, the traffic interface (TMM) on the device restarts to ensure support for the new BIG-IQ Cloud monitoring and management components.  
ID 416688 A device might display multiple times, as associated to a cloud connector. This issue occurs if an cloud provider inadvertently adds multiple instances of a device to a cloud connector. To resolve this issue, remove the duplicate instances from the cloud connector.
ID 416870 If a vShield Manager or vCloud Director user explicitly removes the BIG-IQ Cloud registration, the VMware cloud connector for that VMware product continues to display in the Connectors panel, but as unhealthy. To work around this issue, delete the VMware connector in BIG-IQ Cloud.
ID 417051 BIG-IQ Cloud does not currently support devices with IPV6 addresses. Use IPV4 addresses to discover devices.
ID 417089 Only a cloud tenant user can add an application. When logged in as an administrator, you cannot add an application to the Applications panel. The Applications panel displays, but the add (+) icon does not appear. As the administrator user, if you want to add an application, log out and log back in as cloud tenant.
ID 417162 When you place your cursor on a connector in the Connectors panel, the Catalog panel does not display associated application templates. Instead, the number displayed in the Catalog panel is always 0 for the selected connector.  
ID 417165 If the health of a cloud connector changes, BIG-IQ Cloud does not immediately display the change in the Connectors panel. Health monitoring works as designed through the API. To view the current health of a cloud connector, refresh your browser.
ID 417179 When you select an application from the Applications panel, the associated servers do not display properly in the Servers panel. This occurs when an application shares a server with another application. To avoid this issue, do not share servers between multiple applications.
ID 417334 You may need to perform multiple queries to the REST storage database to obtain the information you need for auditing changes. For assistance, provide F5 customer support a qkview file or remote access to your BIG-IQ system.
ID 417416 BIG-IQ system users must log in with a user name and password that was created on the BIG-IQ system. User credentials are authenticated only on the local device. You cannot use an external authentication systems, such as LDAP or RADIUS, to authenticate BIG-IQ system users.  
ID 417501 If a cloud provider assigns a Cloud Tenant role to a user but does not associated that user with a tenant, the user receives an error message when attempting to log in to BIG-IQ Cloud. Associate the cloud tenant user to a tenant. Cloud tenant users who are not associated with a tenant are denied access to the BIG-IQ Cloud UI.
ID 417524 The BIG-IQ cloud provider assigns tenant resources to specific managed devices. A tenant can deploy an application to that device only if it is powered on, enabled, and in a healthy state.  
ID 417871 When a user is logged in as administrator, newly deployed VMware vShield applications do not display in the BIG-IQ Cloud Applications panel, and the associated servers do not appear in the Servers panel. To work around this issue, refresh the BIG-IQ Cloud browser twice. The first refresh updates the Applications panel, the second refresh updates the Servers panel.
ID 417874 If a cloud provider does not request that a tenant remove all applications from a device before deleting it or marking it as unmanaged, the applications remain associated with that device. If the device is re-discovered, the applications persist and display for the tenant, but are not available for use. These applications cannot be removed through the user interface. To remove orphaned applications, the cloud provider must log in directly to the managed device and delete them. To avoid this situation, cloud providers must first request that tenants remove applications before they delete a device on which those applications exist.
ID 418490 The VMware vSphere hypervisor returns TMM restart messages when using the 4 core configuration option. To work around this issue, run the bigstart restart command.
ID 418745 If you delete an iApp and immediately create another with the same name, the new iApp instance fails. To avoid this situation, verify that the iApp you deleted is not listed on the device, before you create the new iApp.
ID 418899 An iApp that a tenant created may not display in the Catalog panel. To resolve this issue, refresh the BIG-IQ Cloud browser.
ID 418941 When logged on as a cloud provider, if you select a tenant that is using a catalog object, the associated catalog object is not highlighted. Click an application. When you do so, all associated tenants and catalog objects are highlighted.
ID 418950 Root access is required to run script that installs cloud components on AWS-deployed BIG-IP devices, but AWS deployment does not support access with a root password. There are two ways to work around this issue: Option 1. Establish SSH trust between the BIG-IQ Cloud and each BIG-IP device that you have deployed using AWS. Once this trust is established, the script that installs cloud components does not prompt for root authentication. Option 2. Temporarily set up root account access on each BIG-IP device that you have deployed with AWS. Use the root password when you are prompted for it while running the script.
ID 419935 The BIG-IQ system does not currently support Device Service Clustering (DSC) on managed BIG-IP devices. Changes made to a BIG-IP configuration are not automatically synchronized with its peers. To work around this issue, use the BIG-IQ system to deploy a configuration to one of the BIG-IP devices in a cluster, then log in to that device and synchronize the configuration with the rest of its peers.
ID 419796 Device Service Clustering (DSC) settings display in the BIG-IQ Cloud user interface, but DSC is currently not supported. Do not configure DSC for BIG-IQ Cloud version 4.0.0.

Contacting F5 Networks

Phone: (206) 272-6888
Fax: (206) 272-6802

For additional information, please visit

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