If it becomes necessary to transport the platform to another location or return
it to F5® Networks, these guidelines will help ensure
that you repackage the platform properly.
If you are running BIG-IP® software version 11.6 or later,
you can perform a disk erase operation to erase all sensitive data from
solid-state drives (SSDs) and hard disk drives (HDDs) before you return a
platform to F5. For more information, see F5®
Important: Before returning any equipment, contact F5 Networks to
obtain a Service Order (SO) or Return Material Authorization (RMA) case number.
Important: You must use shipping materials and packaging provided by
F5 Networks when repackaging the platform.
Note: Be sure to keep a record of the tracking number and ship
date. These will be needed to track lost shipments.
Note: Do not include any cables, removable XFP/SFP modules, GBICs, or
other peripheral items if you are returning the platform to F5 Networks.