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Manual Chapter: BIG-IP iHealth
Manual Chapter
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What is iHealth?

iHealth® is a tool that helps you troubleshoot potential issues. It does this by analyzing configuration, logs, command output, password security, license compliance, and so on.

From F5® BIG-IQ® Centralized Management, you can create a snapshot of a configuration in the form of a QKView file and then upload it to the F5® iHealth service. The file is compared to the iHealth database, which contains known issues, common configuration errors, and F5 published best practices. F5 returns an iHealth report you can use to identify any potential issues that you need to attend to.

How do I get access to the F5 iHealth diagnostics server from BIG-IQ?

You must have a single sign on (SSO) to the F5® Support site before you can access the F5 iHealth® diagnostics server. To register, visit https://login.f5.com/resource/login.jsp
With access to the F5 iHealth diagnostics server you can upload QKView files and download iHealth reports. For this access, you must specify your F5 Support SSO user name and password on BIG-IQ® Centralized Management.
  1. Log in to BIG-IQ with your admin user name and password.
  2. At the top left of the screen, select System Management from the BIG-IQ menu.
  3. At the top of the screen, click Inventory.
  4. On the left, expand BIG-IQ iHealth and click Configuration.
  5. Click the Add button.
  6. In the Name field, type a name to identify this user.
  7. In the Username and Password fields, type this user's F5 Support SSO user name and password.
  8. In the Description field, type an optional description for this user.
  9. Click the Test button to verify you can reach the iHealth diagnostics site.
  10. If you can successfully connect to the site, click the Save button to save this user.
You can now upload BIG-IQ QKView files to the F5 iHealth server to get iHealth reports.

Limit the number of simultaneous iHealth-related file transfers to and from BIG-IQ?

You can easily limit how much traffic is dedicated to file activity related to iHealth® if you need to. You do this by specifying a limit of simultaneous file transfers to and from F5® BIG-IQ® Centralized Management.
  1. Log in to BIG-IQ with your admin user name and password.
  2. At the top left of the screen, select System Management from the BIG-IQ menu.
  3. At the top of the screen, click Inventory.
  4. On the left, expand BIG-IQ iHealth and click Configuration.
  5. For the QKView Transfer Limit setting, click the Edit button.
  6. In the QKView Transfer Limit field, type the greatest number of QKView files you want to occur on BIG-IQ at one time.
  7. Click the Save button at the bottom of the screen.

Troubleshoot BIG-IQ issues by uploading a QKView file to the F5 iHealth server

To upload a QKView file, you must have access to the F5® iHealth® server configured on F5® BIG-IQ®Centralized Management.
You upload a QKView file to F5 Networks to create an iHealth diagnostics report. You can use that report to troubleshoot any potential issues with the BIG-IQ system.
  1. Log in to BIG-IQ with your admin user name and password.
  2. At the top left of the screen, select System Management from the BIG-IQ menu.
  3. At the top of the screen, click Inventory.
  4. On the left, expand BIG-IQ iHealth and click Uploads.
  5. Click the New Upload button.
  6. In the Name field, type a name to identify this task, and type an optional identifier in the Description field.
  7. If you have (and want to associate) a support case number with this QKView file, type that into the F5 Support Case.
    This step is not required.
  8. From the Credential list, select the credentials to log in to the iHealth diagnostic site.
  9. Click the Upload button at the bottom of the screen.
When BIG-IQ finishes uploading the QKView file(s) to F5, it displays with a Success status in the uploads list. If the upload fails, the status displays as Error.
If the upload fails, click the report's Name link and view the error message for more information. After F5 successfully receives the QKView file, it creates an iHealth report, which you can download from the Reports screen.

Download an iHealth diagnostics report for BIG-IQ

F5 creates a BIG-IQ® iHealth® diagnostics report after you upload the BIG-IQ® Centralized Management system's QKView file to F5.
Downloading and reviewing a BIG-IP iHealth report for a device helps you troubleshoot any potential issues.
Note: The Reports screen displays a link only to the most recent iHealth report created for BIG-IQ. The F5 iHealth server retains the report for approximately 5 days, after which it deletes the report, and the link from BIG-IQ® becomes invalid. This date is shown as the expiration date.
  1. Log in to BIG-IQ with your admin user name and password.
  2. At the top left of the screen, select System Management from the BIG-IQ menu.
  3. At the top of the screen, click Inventory.
  4. On the left, expand BIG-IQ iHealth and click Reports.
  5. In the Report column, click the Download PDF file link for the report you want.
BIG-IQ downloads the report you selected in the form of a PDF.
You can now open and review the iHealth diagnostics report.
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