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Manual Chapter: Repackaging Guidelines
Manual Chapter
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Repackaging Guidelines

About repackaging the platform

If it becomes necessary to transport the platform to another location or return it to F5® Networks, these guidelines will help ensure that you repackage the platform properly.

If you are running BIG-IP® software version 11.6 or later, you can perform a disk erase operation to erase all sensitive data from solid-state drives (SSDs) and hard disk drives (HDDs) before you return a platform to F5. For more information, see F5® Platforms: Essentials.

Important: Before returning any equipment, contact F5 Networks to obtain a Service Order (SO) or Return Material Authorization (RMA) case number.
Important: You must use shipping materials and packaging provided by F5 Networks when repackaging the platform.
Note: Be sure to keep a record of the tracking number and ship date. These will be needed to track lost shipments.
Note: Do not include any cables, removable XFP/SFP modules, GBICs, or other peripheral items if you are returning the platform to F5 Networks.

Repackaging the platform

The 12000 Series platform must be shipped in F5®-provided packaging.
CAUTION:
To ensure your safety and to prevent damage to the platform, we highly recommend that you have at least two people remove the platform from the rack and repackage it into the shipping box.
  1. Halt the platform using the LCD panel.
  2. Disconnect the AC power cord or DC power supply terminal from the power supplies.
  3. Disconnect the network cables and other cables from the platform, and then remove any optical modules.
  4. Remove the platform from the rack.
  5. Wrap the platform in the plastic wrapping, if available.
  6. Lift the foam flaps and place the platform into the shipping box, and then place the accessory boxes in the foam inserts.
    Platform in shipping box
  7. Close and seal the shipping box.
    Shipping box
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