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Manual: BIG-IP APM Client Compatibility Matrix
Manual

Original Publication Date: 09/25/2012
Updated Date: 03/02/2017

Notice regarding F5 End of Technical Support

IMPORTANT:This version of BIG-IP software for Access Policy Manager has reached the End of Technical Support milestone. This content is no longer supported or maintained. For information about the BIG-IP software lifecycle policy, see article K5903 in the AskF5 knowledge base. You can find compatibility matrices for supported versions in the BIG-IP APM Knowledge Center in AskF5.

Testing Model

F5 Networks supports the functionality of BIG-IP Access Policy Manager on the most-used platforms, and ensures compatibility with the commonly used operating systems (OS) and browsers. Both IPv4 and IPv4+IPv6 deployments are supported, except as noted below.

Supported Access and Endpoint Security Features

Feature

Feature

Windows Linux Mac
ActiveSync and Outlook Anywhere1 + n/a +
Virtual Keyboard + + +
Cache and Session Control +2 n/a n/a
AV and FW Check3 + + +
File Check + + +
OS Check + + +
Process Check + + +
Machine Certificate Check + n/a n/a
Registry Check + n/a n/a
Windows Group Policy + n/a n/a
Protected Workspace +4 n/a n/a
Windows Info Check + n/a n/a
Machine Info Inspector + n/a n/a
DNS Relay Proxy Service + n/a n/a
Traffic Control Service + n/a n/a
BIG-IP® Edge Client + n/a +
Network Access + +5 +
Custom Dialer +6 n/a n/a
Reconnect to Domain + n/a n/a
Portal Access + + +
Optimized Applications + n/a n/a
Static AppTunnels + n/a n/a
Citrix Terminal Services + + +
Microsoft RDP Terminal Services + n/a n/a
Microsoft RDP Terminal Services (Java) + +7 +7

1See Qualified Mobile Devices section below
2Cache and Session Control does not remove forms data, passwords and cookies under Firefox
3Visit www.askf5.com for a list of supported antivirus and firewall vendors
4Protected Workspace is supported on 64-bit versions of Windows
5For Linux and Mac OS®, the Network Access feature does not work with a proxy server
6IPv6 not supported
7Java RDP is not supported on Google Chrome

OS / Browser and Browser Compatibility

F5 Networks® supports the listed operating systems and browser releases, with the latest service pack or service pack equivalent, for up to 3 years from time of initial release, as long as the listed operating systems and browsers are still supported by the vendor.

If an operating system or browser vendor ends mainstream support before the end of that 3 year period for a release or service pack, F5 Networks® will also end support at the same time. Once an operating system or browser has surpassed the 3 year date from release, F5 Networks® will continue to monitor the user base of this operating system or browser release. When a release reaches a usage level that can no longer justify development, test, and support resources, we will issue an EoL (End of Life) Solution at least three months prior to the planned EoDS (End of Development Support).

Microsoft's introduction of Servicing Branches in Windows 10 has changed the F5 Networks® support policy for Windows 10 as follows:
F5 Networks® will support Microsoft Windows 10 Current Branch (CB) releases, Current Branch For Business (CBB) releases, and Long Term Servicing Branch (LTSB) releases, up to two years from the initial release date, as long as such a release is within the "mainstream support" period.
Once a release has passed two years from the release date, F5 Networks® will monitor the user base of this release. When a release reaches a usage level that can no longer justify development, test, and support resources, we will issue an EoL (End of Life) Solution at least three months prior to the planned EoDS (End of Development Support).

See https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet for more details. For specific information about which builds Microsoft supports as part of its servicing branches, see https://technet.microsoft.com/en-us/itpro/windows/manage/waas-overview#servicing-branches.

Important: This policy only applies to the BIG-IP end-user interfaces, and not the administrative web console for BIG-IP, or any other F5 product.

Microsoft® Windows OS

F5 Networks supports 32-bit and 64-bit versions Windows® Vista SP2 running IE9, Firefox 34 or Chrome 40* and Windows® 7 SP1 and Windows 8 and 8.1 Update running IE11, Firefox 34 or Chrome 40*.

  • For Windows 8 and Chrome support, please install Hotfix-BIGIP-11.2.1-1042.0-HF3 or later.
  • Windows Phone 8 and RT are currently not supported.
  • Only 32-bit browsers are supported.
  • Hotfix-BIG-IP-11.2.1-1217.59-HF9 is required for Windows 8.1 support.
  • IE11 is currently supported on Windows 8.1 only
  • Linux Operating Systems

    F5 Networks supports all 32-bit x86 and64-bit x86_64 Linux operating systems (OS) with enabled Kernel support for PPP interfaces and libc version 2 or later, running Firefox 34, or Chrome 40*.

  • For Chrome support, please install Hotfix-BIGIP-11.2.1-1042.0-HF3.
  • Mac OS X

    F5 Networks supports Apple® OS X® 10.10.x, Apple® OS X® 10.9.x, Apple® OS X® 10.8.x, and Apple® OS X® 10.7.x devices running Firefox 34, Safari 6.x, Safari 7.x, Safari 8, or Chrome 40*.

  • Hotfix-BIGIP-11.2.1-HF14-1312.4 is required for OS X 10.10 and Safari 8 support.
  • For Chrome support please install Hotfix-BIGIP-11.2.1-1042.0-HF3.
  • Only manual plugins installation is supported for Safari 8, Safari 7.x, and Safari 6.x.
  • * On Chrome versions 34 and above there is limited feature support due to browser restrictions as mentioned in SOL15326. Only the following clientless features are supported: Portal Access, Citrix and VMware Webtop based launch support. The following clientless features are not supported: End Point Security checks, Protected Workspace, Network Access, MS RDP, Static AppTunnels, Dynamic Optimized AppTunnels, and Java RDP.

    Java Compatibility Matrix

    F5 Networks supports Java SE 6 and Java SE 7. Java related features can't be utilized using Google Chrome on OS X and Linux because Google Chrome doesn't support Java plugin on OS X and Linux.

    Portal Access Compatibility

    The Portal Access feature supports the following applications:

  • Microsoft® Outlook® Web Access (OWA) 2007, 2010
  • Microsoft® SharePoint® 2003, 2007, 2010, and Services 3.0
    • SharePoint has been tested for compatibility with MS Office 2007 for Windows and MS Office 2010 for Windows on all supported combinations of Windows except Windows 8.
    • SharePoint is currently not supported on Windows 8 with Internet Explorer 10 and Windows 7 with Internet Explorer 10. Please refer to Microsoft SR:112090575901186.
    • Microsoft® Communicator® 2007 R2
    • IBM Lotus® Domino® Web Access 8.0 and iNotes®8.5 with Sametime®
    • Oracle® Portal 3.0 (10g Release 2, Version 10.1.2)
    • Oracle®PeopleSoft Portal and HR Version 9
    • SAP® ERP Central Component (ECC) 2005 and SAP NetWeaver ® 7.0 (2004s) SP12
    • Outlook Anywhere Compatibility

      Outlook Anywhere supports the following versions of client applications:

    • Microsoft® Office® 2007 for Windows®
    • Microsoft® Office® 2010 for Windows®
    • Microsoft® Office® 2011 for Mac®
    • Citrix Compatibility

      F5 BIG-IP APM Secure Proxy supports the following server products:

    • Presentation Server 4.5
    • XenApp 5, 6 and 6.5
    • XenDesktop 4, 5.6, 7 and 7.1
    • Web Interface 4.5, 5.2 and 5.4
    • Storefront 1.2, 2.0, 2.1
    • HTML5 Receiver for Storefront 1.2*
    • *Please install Hotfix-BIGIP-11.2.1-1104.0-HF4

      Following clients were tested:

    • Citrix Receiver for Windows 3.3
    • Citrix Receiver for Windows 3.4**
    • Citrix Receiver for Windows 4.0***
    • Citrix Receiver for Windows 4.1***
    • Citrix Receiver for Java 10, 10.1
    • Citrix Receiver for Linux 12.0, 12.1
    • Citrix Receiver for Mac 11.7, 11.8, 11.9
    • Citrix Receiver for iOS 5.7, 5.8
    • Citrix Receiver for Android 3.3, 3.4
    • Citrix Online plug-in 12.3
    • **Please install Hotfix-BIGIP-11.2.1-1042.0-HF3
      ***Please install Hotfix-BIGIP-11.2.1-1216.0-HF8

      Mobile Devices

      F5 Networks will support following Mobile Operating Systems:

    • Apple® iOS versions 6, 7, 8, and 9
    • Android versions 4.0 to 5.0
    • For Network Access functionality, please install F5 BIG-IP Edge Client from iTunes (for iOS devices) or Google Play (for Android devices). Customers running Android 4.0 or later should install Android EDGE Client for Android 4.x. Also, for secure mobile access to enterprise web applications F5 provides BIG-IP Edge Portal, which can also be downloaded from iTunes or Google Play.

  • Contacting F5 Networks

    Phone: (206) 272-6888
    Fax: (206) 272-6802
    Web: http://support.f5.com
    Email: support@f5.com

    For additional information, please visit http://www.f5.com.

    Additional resources

    You can find additional support resources and technical documentation through a variety of sources.

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