SOL2633 - Instructions for submitting a support case to F5

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Applies To:

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BIG-IP LTM

11.4.0, 11.3.0, 11.2.1, 11.2.0, 11.1.0, 11.0.0, 10.2.4, 10.2.3, 10.2.2, 10.2.1, 10.2.0, 10.1.0, 10.0.1, 10.0.0, 9.6.1, 9.6.0, 9.4.8, 9.4.7, 9.4.6, 9.4.5, 9.4.4, 9.4.3, 9.4.2, 9.4.1, 9.4.0, 9.3.1, 9.3.0, 9.2.5, 9.2.4, 9.2.3, 9.2.2, 9.2.0, 9.1.3, 9.1.2, 9.1.1, 9.1.0, 9.0.5, 9.0.4, 9.0.3, 9.0.2, 9.0.1, 9.0.0

BIG-IP AFM

11.4.0, 11.3.0

BIG-IP Analytics

11.4.0, 11.3.0, 11.2.1, 11.2.0, 11.1.0, 11.0.0

BIG-IP APM

11.4.0, 11.3.0, 11.2.1, 11.2.0, 11.1.0, 11.0.0, 10.2.4, 10.2.3, 10.2.2, 10.2.1, 10.2.0, 10.1.0

BIG-IP ASM

11.4.0, 11.3.0, 11.2.1, 11.2.0, 11.1.0, 11.0.0, 10.2.4, 10.2.3, 10.2.2, 10.2.1, 10.2.0, 10.1.0, 10.0.1, 10.0.0, 9.4.8, 9.4.7, 9.4.6, 9.4.5, 9.4.4, 9.4.3, 9.4.2, 9.4.1, 9.4.0, 9.3.1, 9.3.0, 9.2.5, 9.2.4, 9.2.3, 9.2.2, 9.2.0

BIG-IP Edge Gateway

11.4.0, 11.3.0, 11.2.1, 11.2.0, 11.1.0, 11.0.0, 10.2.4, 10.2.3, 10.2.2, 10.2.1, 10.2.0, 10.1.0

BIG-IP GTM

11.4.0, 11.3.0, 11.2.1, 11.2.0, 11.1.0, 11.0.0, 10.2.4, 10.2.3, 10.2.2, 10.2.1, 10.2.0, 10.1.0, 10.0.1, 10.0.0, 9.4.8, 9.4.7, 9.4.6, 9.4.5, 9.4.4, 9.4.3, 9.4.2, 9.4.1, 9.4.0, 9.3.1, 9.3.0, 9.2.5, 9.2.4, 9.2.3, 9.2.2

BIG-IP Link Controller

11.4.0, 11.3.0, 11.2.1, 11.2.0, 11.1.0, 11.0.0, 10.2.4, 10.2.3, 10.2.2, 10.2.1, 10.2.0, 10.1.0, 10.0.1, 10.0.0, 9.4.8, 9.4.7, 9.4.6, 9.4.5, 9.4.4, 9.4.3, 9.4.2, 9.4.1, 9.4.0, 9.3.1, 9.3.0, 9.2.5, 9.2.4, 9.2.3, 9.2.2

BIG-IP PEM

11.4.0, 11.3.0

BIG-IP PSM

11.4.0, 11.3.0, 11.2.1, 11.2.0, 11.1.0, 11.0.0, 10.2.4, 10.2.3, 10.2.2, 10.2.1, 10.2.0, 10.1.0, 10.0.1, 10.0.0, 9.4.8, 9.4.7, 9.4.6, 9.4.5

BIG-IP WebAccelerator

11.3.0, 11.2.1, 11.2.0, 11.1.0, 11.0.0, 10.2.4, 10.2.3, 10.2.2, 10.2.1, 10.2.0, 10.1.0, 10.0.1, 10.0.0, 9.4.8, 9.4.7, 9.4.6, 9.4.5, 9.4.4, 9.4.3, 9.4.2, 9.4.1, 9.4.0

BIG-IP WOM

11.3.0, 11.2.1, 11.2.0, 11.1.0, 11.0.0, 10.2.4, 10.2.3, 10.2.2, 10.2.1, 10.2.0, 10.1.0, 10.0.1, 10.0.0

ARX

6.3.0, 6.2.0, 6.1.1, 6.1.0, 6.0.0, 5.3.1, 5.2.2, 5.2.0, 5.1.9, 5.1.7, 5.1.5, 5.1.0, 5.0.7, 5.0.6, 5.0.5, 5.0.1, 5.0.0, 4.1.3, 4.1.1, 4.1.0, 4.0.1, 3.2.3, 3.2.2, 3.2.1, 2.7.1, 2.7.0

Data Manager

3.1.0, 3.0.2, 3.0.1, 3.0.0, 2.6.1, 2.6.0, 2.5.1, 2.5.0, 2.0.2, 2.0.1

Enterprise Manager

3.1.1, 3.1.0, 3.0.0, 2.3.0, 2.2.0, 2.1.0, 2.0.0, 1.8.0, 1.7.0, 1.6.0, 1.4.1, 1.4.0, 1.2.2, 1.2.1, 1.2.0, 1.0.0

FirePass

7.0.0, 6.1.0, 6.0.3, 6.0.2, 6.0.1, 6.0.0, 5.5.2, 5.5.1, 5.5.0, 5.4.2, 5.4.1, 5.4.0, 5.2.2, 5.2.1, 5.2.0, 5.0.0, 5.0 FP1-3, 4.1.1, 4.1.0, 4.0.2, 4.0.1, 4.0.0, 3.1.0

WANJet

5.0.2, 5.0.1, 5.0.0

BIG-IQ Cloud

4.0.0

BIG-IQ Security

4.0.0

BIG-IP AAM

11.4.0

sol2633: Instructions for submitting a support case to F5

Informational

Original Publication Date: 02/25/2004
Updated Date: 06/11/2013

Important: To open a support case with F5 Technical Support, or to register for access to the WebSupport portal, you must have an active support contract, and you must be authorized to open support cases against that contract. If you are an end user of an F5 product or client application, such as the Edge Client for iOS, the Edge Client for Android, or the FirePass controller, and you require technical support, contact your system administrator or IT department for assistance. Only authorized contacts can open technical support cases with F5 Technical Support.

Contacting F5 support by telephone

To contact F5 Technical Support by phone, refer to the phone numbers listed on the F5 Customer Support page.

Contacting F5 support online

You can also contact F5 Technical Support online at the WebSupport Portal. To do so, you must first register for access to the WebSupport portal.

Registering for access to the WebSupport portal

To register for access to the WebSupport portal, perform the following procedure:

Log in to https://login.f5.com.
Below the Other Sites You May Apply For heading, in the WebSupport section, click the click here link.
Complete the registration page.

You will be notified by email within 24 hours that your account has been enabled with WebSupport portal access.

Information required when opening a support case

Refer to the following product-specific articles for details about the information you need to provide when opening a support case:

Product	Article
BIG-IP LTM, GTM, Link Controller	SOL135
BIG-IP WebAccelerator	SOL6705
BIG-IP AAM	SOL14453
BIG-IP APM	SOL11898
BIG-IP ASM	SOL6825
BIG-IP PSM	SOL9360
BIG-IP Analytics	SOL13066
BIG-IP AFM	SOL135
BIG-IP PEM	SOL135
BIG-IQ	SOL14378
Data Manager	SOL11537
FirePass	SOL4274
WANJet	SOL6704
Enterprise Manager	SOL7569
ARX	SOL8244

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