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sol2633: Instructions for submitting a support case to F5
InformationalInformational

Original Publication Date: 02/25/2004
Updated Date: 09/10/2014

Important: To open a support case with F5 Technical Support, or to register for access to the WebSupport portal, you must have an active support contract, and you must be authorized to open support cases against that contract.  If you are an end user of an F5 product or client application, such as the Edge Client for iOS, the Edge Client for Android, or the FirePass controller, and you require technical support, contact your system administrator or IT department for assistance. Only authorized contacts can open technical support cases with F5 Technical Support.

Contacting F5 Technical Support by telephone

To contact F5 Technical Support by phone, refer to the phone numbers listed on the F5 Customer Support page.

Contacting F5 Technical Support online

You can also contact F5 Technical Support online at the WebSupport Portal. To do so, you must first register for access to the WebSupport portal.

Registering for access to the WebSupport portal

To register for access to the WebSupport portal, perform the following procedure:

  1. Log in to https://login.f5.com.
  2. Under the Other Sites You May Apply For heading, in the WebSupport section, click the click here link.
  3. Complete the registration page.

You will be notified by email within 24 hours that your account has been enabled with WebSupport portal access.

Information required when opening a support case

Refer to the following product-specific articles for details about the information you need to provide when opening a support case:

Product
Article
BIG-IP LTM, GTM, Link Controller, F5 MobileSafe, F5 WebSafe
SOL135
BIG-IP WebAccelerator SOL6705
BIG-IP AAM SOL14453
BIG-IP APM / Edge Gateway
SOL11898
BIG-IP ASM SOL6825
BIG-IP PSM SOL9360
BIG-IP Analytics SOL13066
BIG-IP AFM
SOL135
BIG-IP PEM
SOL135
BIG-IQ SOL14378
Data Manager SOL11537
FirePass SOL4274
WANJet SOL6704
Enterprise Manager SOL7569
ARX
SOL8244
Traffix SDC SOL14655

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