Applies To:

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sol14112: Removing a power supply unit from BIG-IP 2000 or 4000 series appliances may result in a recurring red alarm LED and spurious LCD error messages
Known IssueKnown Issue

Original Publication Date: 01/07/2013
Updated Date: 07/30/2013

Description

Removing a power supply unit (PSU) from BIG-IP 2000 series or 4000 series appliances may result in a recurring red alarm LED and spurious LCD error messages.

This issue occurs when the following conditions are met:

  • The device is a BIG-IP 2000s, BIG-IP 2200s, BIG-IP 4000s, or BIG-IP 4200v.
  • The system contains dual operational power supplies.
  • One of the power supplies is removed while the system is running.

Impact

The recurring red alarm LED and spurious LCD error messages may cause confusion.

Symptoms

As a result of this issue, you may encounter the following symptoms:

  • BIG-IP iHealth lists Heuristic H407037 on the Diagnostics > Identified > High screen.
  • The front panel alarm LED is red.
  • Attempts to clear the alarm only work temporarily. The error messages and red alarm LED will return after about one minute after you press the CHECK button twice on the LCD panel or use the clearlcd_critical command from the command line.
  • The LCD screen display the following critical messages:

    • xxm Fan speed too low".
    • xxm hardware sensor critical alarm."
    • Power supply #2 fan-1: fan speed (0) is too low"
  • Error messages in the /var/log/ltm file appear similar to the following example:

    emerg system_check[11277]: 010d0010:0: Power supply #2 fan-1: fan speed (0) is too low.

Status

F5 Product Development has assigned ID 397836 to this issue, and has confirmed that this issue exists in the products listed in the Applies To box. For information about releases or hotfixes that resolve this issue, refer to the following table:

Type of Fix
Versions Fixed
Related Articles
Release 11.3.0 SOL2200: Most recent versions of F5 software
Hotfix 11.2.1 HF2
SOL9502: BIG-IP hotfix matrix

Workaround

None

Supplemental Information

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