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sol12325: Microsoft Office Outlook Web Access template deployment fails with BIG-IP ASM enabled
Known IssueKnown Issue

Original Publication Date: 11/16/2010
Updated Date: 11/13/2013

This is the result of a known issue. When using the Application Templates feature in BIG-IP version 10.2.0, a configuration based on Microsoft Office Outlook Web Access (OWA) may fail to deploy if the drop-down box that enables BIG-IP ASM is set to Yes.

When this failure occurs, error messages may display in the Configuration utility or in the /var/log/webui.log file that appear similar to the following example:

An error occurred during Template-based configuration:
Exception caught in ASM::urn:iControl:ASM/WebApplication::set_language_extended()
Exception: Common::OperationFailed
primary_error_code : 2 (0x00000002)
secondary_error_code : 0
error_string : Undefined subroutine &F5::ASMReady::is_asm_ready called at /usr/lib/perl5/site_perl/F5/Acc/WebAppServices.pm line 117.

F5 Product Development tracked this issue as ID 343575 and it was fixed in BIG-IP ASM version 10.2.2. For information about upgrading, refer to the BIG-IP ASM release notes.

In addition, BIG-IP iHealth may list Heuristic H787216 on the Diagnostics > Identified > Low screen.

This issue has been fixed in cumulative hotfix Hotfix-BIGIP-10.2.1-473.0-HF1, which has been issued for BIG-IP version 10.2.1. You may download this hotfix or later versions of the cumulative hotfix from the F5 Downloads site.

For information about installing a hotfix for version 10.x systems, refer to SOL10025: Managing F5 product hotfixes for BIG-IP version 10.x systems.

For information about downloading software from F5, refer to SOL167: Downloading software from F5.

For information about the F5 hotfix policy, refer to SOL4918: Overview of the F5 critical issue hotfix policy.

To view a list of the latest available hotfixes, refer to SOL9502: BIG-IP hotfix matrix.

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