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Release Note: End-User Diagnostics Release Notes
Release Note

Updated Date: 04/12/2012

Summary:

This release note documents the following End-User Diagnostics (EUD) packages:

  • EUD 10.4.0 Field Testing Enterprise Manager, WANJet, and WebAccelerator Hardware
  • EUD 11.4.0 Field Testing BIG-IP Hardware
  • Field Testing BIG-IP Hardware: 1600, 3600, 3900, 6900, 8900, 8950, 11050, EM4000
  • Field Testing BIG-IP Hardware: VIPRION 2000 Series
  • Field Testing BIG-IP Hardware: VIPRION 4000 Series
  • Field Testing BIG-IP Hardware: B4300 Blades

Contents:

- Supported hardware
- Installing the software
- New in 12.0.0
- New in 12.8.1
- New in 12.0.0
- New in 12.8.0
- New in 12.7.3
- New in 12.1.0
- New in 12.7.2
- Known Issues
- Contacting F5 Networks
- Legal notices

Supported hardware

This release supports the following platforms:

  • BIG-IP 1500 (C36)
  • BIG-IP 3400 (C62)
  • BIG-IP 3410 (C100)
  • BIG-IP 4100 (D46)
  • BIG-IP 6400 (D63)
  • BIG-IP 6800 (D68)
  • BIG-IP 8400 (D84)
  • BIG-IP 8800 (D88)
  • Secure Access Manager 4300
  • BIG-IP 1600 (C102)
  • BIG-IP 3600 (C103)
  • BIG-IP 3900 (C106)
  • BIG-IP 6900 (D104)
  • BIG-IP 8900 (D106)
  • BIG-IP 8950 (D107)
  • BIG-IP 11000 (E101)
  • BIG-IP 11050 (E102, E103)
  • VIPRION 2400 chassis (F100)
  • VIPRION 2100 blade (A109)
  • VIPRION 4400 chassis (J100, J101)
  • VIPRION 4100 blade (A100, A105)
  • VIPRION 4200 blade (A107, A111)
  • VIPRION 4300 blade (A108)
  • Enterprise Manager 500
  • Enterprise Manager 3000
  • Enterprise Manager 4000
  • WANJet 300
  • WANJet 500
  • WebAccelerator 4500

If you are unsure which platform you have, you can look at the front of the chassis or the rear of the chassis for the platform number.

Installing the software

For platforms running BIG-IP versions 9.3.1 and earlier, we recommend running this version of the end-user diagnostic (EUD) from a USB CD-ROM as described in the installation notes.

For information about obtaining, installing, and running the EUD on BIG-IP 1500 (C36), BIG-IP 3400 (C62), BIG-IP 3410 (C100), BIG-IP 4100 (D46), BIG-IP 6400 (D63), BIG-IP 6800 (D68), BIG-IP 8400 (D84), BIG-IP 8800 (D88), Enterprise Manager 500, and Secure Access Manager 4300, please refer to the technical note EUD 11.4 Field Testing BIG-IP Hardware.

For information about obtaining, installing, and running the EUD on BIG-IP 1600 (C102), BIG-IP 3600 (C103), BIG-IP 3900 (C106), BIG-IP 6900 (D104), BIG-IP 8900 (D106), BIG-IP 8950 (D107), BIG-IP 11000 (E101), BIG-IP 11050 (E102), and Enterprise Manager 4000 platforms, please refer to the technical note Field Testing BIG-IP Hardware: 1600, 3600, 3900, 6900, 8900, 8950, 11050, 11050, EM 4000.

For information about obtaining, installing, and running the EUD on the VIPRION 4400 chassis (J100, J101), VIPRION 4100 blade (A100), VIPRION 4100 blade (A105), VIPRION 4200 blade (A107), or VIPRION 4200 blade (A111), please refer to the technical note Field Testing BIG-IP Hardware: VIPRION 4000 Series.

For information about obtaining, installing, and running the EUD on the VIPRION B4300 blade (A108), please refer to the technical note Field Testing BIG-IP Hardware: VIPRION B4300 Blades.

For information about obtaining, installing, and running the EUD on the VIPRION 2400 chassis (F100), VIPRION 2100 blade (A109), please refer to the technical note Field Testing BIG-IP Hardware: VIPRION 2000 Series.

For information about obtaining, installing, and running the EUD on the Enterprise Manager 3000, WANJet 300, WANJet 500, and WebAccelerator 4500, please refer to the technical note EUD 10.4 Field Testing Enterprise Manager, WANJet, and WebAccelerator Hardware.

Warning: Before you run these tests, you must disconnect all network cables from the system. Any cables connected to the system during the tests could cause false positive results.

New in 12.0.0

EUD 12.0.0: New hardware support

This release includes support for the VIPRION B4300 blade.

Important: F5 Networks recommends that you back up your configuration before running the update.

New in 12.8.1

EUD 12.8.1: New hardware support

This release includes support for the following platforms:

  • 6900S (D104)
  • 11000 and 11000 FIPS (E101)
  • 11050 FIPS (E102)

New in 12.0.0

EUD 12.0.0: New hardware support

This release includes support for the VIPRION 2400 chassis and blades.

New in 12.8.0

EUD 12.8.0: New hardware support

This release includes support for the 8950S platform.

New in 12.7.3

EUD 12.7.3: New hardware support

This release supports the 11050 NEBS platform.

New in 12.1.0

EUD 12.1.0: New VIPRION hardware support

This release supports the PB200N VIPRION blade platform.

New in 12.7.2

EUD 12.7.2: Updated hard drive firmware for the 3900 and EM4000 platforms

This release includes hard drive firmware updates for the 3900 and EM4000 platforms that correct issues resulting either in extraneous errors being reported to the host or in command timeouts being seen by the host. Use the "Hard Drive Firmware Update" menu item <24> to update the firmware.

Known Issues

  ID Number Description
B4300 Blade ID 373478 On the B4300 blade, the Chassis Sensor Report may display the following benign message: Unknown (device busy). If you see this message we recommend you run the test again.
B4300 Blade ID 374731 On the B4300 blade, error messages or failed tests may occur when running any chassis test. In such a case we recommend you remove all blades except the blade you are using to run EUD, cycle power, and boot directly to the EUD and run the chassis test again.
B4300 Blade ID 378288 On the B4300 blade, the SFP/SFP+ test enables the front ports for a brief moment. This allows the test to read the contents of the optics.
B4300 Blade ID 374304 The Status and Alarm LED tests for the blade and the front bezel output the same messages, regardless of the location of the LED reported. To clearly distinguish the results, we recommend you run the blade and front bezel LED tests separately.
B4300 Blade ID 378319 On the B4300 blade, the LCD/LED test may fail due to the following error: ERROR: failed to ping LCD device. If you see this message we recommend you run the test again.
B4300 Blade ID 378486 On the B4300 blade, the Chassis Report may fail due to the following error: ERROR: failed to read LCD Firmware Version. If you see this message we recommend you run the test again.
B4300 Blade ID 379371, ID 379369 On the B4300 blade, the Sensor Report may produce the following error: ERROR: Host RTC_BAT is too low. The battery voltage appears in the parentheses following the message. If the battery voltage is between 2.7 and 3.4 volts, please disregard this message. The battery is within tolerance and the message is benign.  
4100, 4300 ID 367071 On the 4100 and 4300 platforms, the CPLD test fails when one power supply is turned off or unplugged.
EUD Hard Drive Firmware ID 365218 After you initiate the EUD Hard Drive Firmware Update the following question is presented: Are you certain that you want to download firmware to the disk drives listed above? (Type 'Y' or 'N' and press ENTER). This question is automatically answered Yes. You should ignore this question and allow the update to proceed.
EUD 11.2 and later ID 347202 The EUD versions 11.2 and later are not supported on the 1500, 3400, 3410, and 4100 platforms. As a workaround, we recommend using the EUD installed on the platform from the boot menu.
LED test ID 359179 The LED test may leave some LEDs lit. This is benign and does not affect the functionality of the hardware.
USB LCD module ID 353684 You cannot use the USB LCD keypad to answer the questions for the LED test. If you are using a USB LCD to run the EUD tests, you must run the LED tests from a console.
USB LCD module ID 357170 When booting the EUD with the USB LCD attached, the EUD version information is not displayed.
EUD 12.8.0 ID 360858 EUD build appears on the LCD instead of the EUD version information.
USB LCD module ID 359849 After booting to the EUD a message may be displayed on the USB LCD module prompting the user to connect to the cluster primary. This message can be ignored. When the EUD LCD test is started the message is removed. This is a default message that occurs on the LCD module if the BIG-IP system detects that the blade is not the primary. Therefore if a blade that was primary is rebooted to the EUD it loses the primary status causing the message to display. The EUD clears the message after the LCD test is started.
EUD 12.1.0 VIPRION ID 346214, ID 201964 In order to run the LCD tests on a VIPRION blade, follow this sequence of steps:
  1. Make sure the blade you want to run EUD on is running from the local disk.
  2. Power all blades down except the one you want to run EUD on.
  3. Remove all powered down blades.
  4. Reboot the remaining blade to EUD.
EUD 12.7.1 ID 337831 The Mezzanine Packet Test is not displayed in the results when you choose the Run all tests options A, F, or N.
EUD 12.7.1 ID 337565 During the EUD installation you may see the following benign error: /usr/bin/upgrade_rpmdisk: line 41: [: too many arguments.
EUD 12.7 ID 201515 Some terminal emulators, such as TeraTerm, do not display the color red when an error or failure occurs. To correct this problem change the settings for the terminal emulator to Full Color.
6900 and 8900 ID 201413 During IM package installation on the 6900 and 8900 platforms you may see the following benign error messages: error: close request on non-existent handle. warning: boot entry st.eud does not exist. Handle to cpmirror.dat.share was never released.
WA4500, EM3000, WANJet 300 and 500 ID 201389 On the WA4500, EM3000, WANJet 300 and 500 platforms, the EUD banner is not stored in the eud.log file. F5 Networks recommends that you capture the EUD output from your session.
Boot message ID 201293 You may see the following harmless error message when you boot the EUD: hub 1-0:1.0: Cannot enable port 3. Maybe the USB cable is bad?
SFP test ID 201285 Under certain circumstances the SFPs installed in the system may not be recognized by the SFP/XFP report. If this occurs, rerun the System Report.
3900, 6900, 8900 ID 201215 During the SMART test the following harmless messages may appear: /dev/sdc was not found and will not be tested. /dev/sdd was not found and will not be tested.
eud.log on version 9.4.7 and 9.4.8 partitions ID 201052 The EUD cannot save the eud.log to the file system of a system downgraded from BIG-IP version 10.0.x to BIG-IP version 9.4.7 or 9.4.8. We recommend that you capture the EUD output from your session to save a history of the EUD tests you run.
mkdisk ID 200984 Some Linux distributions attempt to automatically mount a USB mass storage device. This may cause the mkdisk utility to fail to mount the device correctly. If this happens you can use mkdisk to create an EUD USB mass storage device from a BIG-IP system.
1500 ID 200890 The EUD menu may not appear when you attempt to start the EUD from the boot menu on systems running BIG-IP version 9.4.7. You can work around this problem by installing the latest IM version of the EUD or running the EUD from a USB thumb drive or CD-ROM.
1600, 3600, 6900, 8900 Options to run all tests with USB mass storage device When you use the optionsoptions A, F, or N to run all tests any USB mass storage device inserted in the system is not displayed at the start of the test. This is a cosmetic issue and does not affect the performance of the tests.
1600, 3600, 3900, 6900, 8900, EM 4000 ID 289571 The voltage in the CPU used in Moonshot platforms may fluctuate during memory tests. This benign occurrence is due to power saving features built into the CPU.

Contacting F5 Networks

Phone: (206) 272-6888
Fax: (206) 272-6802
Web: http://support.f5.com
Email: support@f5.com

For additional information, please visit http://www.f5.com.

Legal notices

Copyright ©2009-2012, F5 Networks, Inc. All rights reserved.

For a current list of F5's trademarks and service marks, click here. All other product and company names herein may be trademarks of their respective owners.

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